Your well-being is our priority

Bitjli Responsible Gaming — Keep It Fun, Keep It in Control

Bitjliis made for fun, not frustration. We believe that when gaming starts to hurt you, it stops being a game. That's why we're here to help you set the right limits and keep playing responsibly.

Responsible Gaming Principles

Play for funNo. 1
Stay within your limitsImportant
Don't hesitate to reach out for helpAlways
Don't chase your lossesNever
24/7
Support Available
5
Protective Tools
18+
Strict Age Limits
100%
Support in Bengali

⚠️ Important Warning

Gaming is a form of entertainment — not a source of income. BitjliAlways keep this in mind while playing -at: never bet more than you can afford to lose. Chasing losses by placing bigger bets is a dangerous habit. Never play under the influence of alcohol or any other substance.

How Bitjli supports you

The measures we have in place to ensure responsible gaming.

⏱️
Set Deposit Limits

Set your own daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day waiting period.

🕐
Session Time Limits

Decide in advance how long you want to play in a single session. Once that time is up, Bitjli will automatically log you out and suggest taking a break.

🚫
Reality Check Reminders

Pop-up messages will appear at regular intervals showing how long you've been playing and how much you've won or lost, helping you make informed decisions.

🧊
Temporary Break (Cooling Off)

You can temporarily suspend your account for anywhere between 24 hours and 6 weeks. During this period, no bets or deposits can be placed.

🔒
Self-Exclusion

You can exclude yourself from Bitjli on a long-term or permanent basis. Once activated, your account will be completely inaccessible for a minimum of 6 months.

👶
Minor Protection

Bitjli is for adults only. Age is verified through KYC checks. If there are minors in your household, please enable parental controls on your device.

How to activate protective tools

You can activate all these tools in just a few clicks from your account settings.

Log in to your account

Log in to your Bitjli account and click the profile icon in the top right corner.

Open the "Responsible Gaming" menu

From the profile menu, select the "Responsible Gaming" option.

Choose your preferred tool

Choose what you need — a deposit limit, session time, Cooling Off, or Self-Exclusion.

Set limits or time restrictions

Enter the amount or time of your choice and confirm.

Effective immediately

Limit reductions and exclusions take effect immediately. A confirmation is sent to your email.

Are your gaming habits healthy?

Go through the questions below. If you answer "Yes" to several of them, it may be time to seek help.

  Warning Signs

⚠️ If you notice even one of the above signs in yourself, take a break right now and contact our support team.

Our stance on Responsible Gaming

Bitjlidoesn't just offer games — we're committed to creating a safe and enjoyable environment for everyone. Responsible Gaming It means gaming where you stay fully in control and your play doesn't affect any other important area of your life.

Online gaming and betting can be a fun pastime for many people. But for some, it can become a problem. We believe that recognising the issue and seeking help early isn't a weakness — it takes real courage.

Tips for healthy gaming habits

Bitjli-at Responsible Gaming Follow a few simple rules to stay on track:

1
Set a Budget

Decide in advance how much you're willing to spend on gaming each month, and never go beyond that amount.

2
Track your play time

Take regular breaks instead of playing for long stretches. Rest for a few minutes every hour.

3
Play for Fun

Play for entertainment, not to chase winnings. A win is a bonus; a loss is a lesson.

4
Never play with borrowed money

Never bet with borrowed money or funds set aside for emergencies. Only use money you can afford to spend.

How to tell when gaming becomes a problem

Gaming addiction develops gradually — often without you realising it at first. There are, however, warning signs to watch out for. If you find that you can't stop playing, you're hiding it from family, or you're struggling to focus on work or studies, these are serious red flags.

Bitjli-at Responsible Gaming Our support team is available 24 hours a day for any help related to this. Reach out via live chat or email — no judgment, just support.

✅ Remember: asking for help is a sign of strength. Bitjli's support team will assist you with complete confidentiality.

  Available Tools

💰
Deposit Limit
Daily / Weekly / Monthly
⏰
Session Time Limits
1 – 24 Hours
🧊
Cooling Off
24 hours – 6 weeks
🔒
Self-Exclusion
6 months – Permanent
📢
Reminders
Time & Spend Notifications

  Get Support

If you think something is wrong, don't wait — talk to us now.

  support@bitjli.com
  Live Chat — Available 24/7

Responsible Gaming — Questions & Answers

Answers to the most frequently asked questions.

Yes, reducing a limit takes effect immediately. However, increasing a limit requires a 7-day waiting period. This is intentional — to prevent impulsive decisions made in the heat of the moment.

Activating Self-Exclusion will cancel any bonus balance. However, you will still be able to withdraw your real balance (money you deposited yourself). Our support team will assist you through the process.

Cooling Off is a temporary break lasting anywhere from 24 hours to 6 weeks, after which your account is automatically reactivated. Self-Exclusion is a long-term or permanent closure — your account cannot be reopened for a minimum of 6 months, regardless of any request.

No, only the account holder can set limits. However, if a family member has concerns, please reach out to our support team — we can offer guidance and assistance.

Help is available at the National Institute of Mental Health (NIMH) and various counselling centres across Bangladesh. Bitjli's support team can also point you in the right direction. The first step is acknowledging the problem.

Commit to safe play — Bitjli is with you every step of the way

Responsible Gaming isn't just a rule — it's a commitment. Join Bitjli and strike the right balance between fun and control.

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